Elapsed-Time SLA Calculator — P0 / P1 / P2

These priorities are measured as 24x7 elapsed time (no weekends/holidays excluded).
P0: SLA 4 hours (24x7)
P1: SLA 4 hours (24x7)
P2: SLA 8 hours (24x7)
If you upload a CSV, the script will process the file. If you do NOT upload a file (or the upload fails), the script will process the manual fields below instead.
Manual entry (used when no CSV is uploaded)
If you prefer typing other formats (e.g. 10/11/2025 09:00) the parser will still try to parse them.
CSV format expected (if uploading):
incident,impact_start,impact_end INC123456789,10/11/2025 09:00,11/11/2025 10:30
- Column names are case-insensitive. If there's no header, the script uses column 1=incident, 2=start, 3=end.
- Accepted date/time formats include "YYYY-MM-DD HH:MM", "YYYY-MM-DDTHH:MM", "DD/MM/YYYY HH:MM" and common variants.

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