Business Hours Calculator — P3 / P4

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P3: Mon–Fri 08:00–18:00 (excl. bank holidays) — SLA: 24 business hours
P4: Mon–Fri 08:00–18:00 (excl. bank holidays) — SLA: 70 business hours
CSV format expected (no header required):
P3,INC123456789,10/11/2025 09:00,11/11/2025 10:30
Columns: priority, incident, impact_start, impact_end

Manual entry (used when no CSV is uploaded)

Work hours are fixed to 08:00–18:00 for P3/P4.
Server hard-coded UK bank holidays (for reference)

2026

2027